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Module 08 — CRM & Customer Database

Know your regulars. Reward them. Bring them back.

Every customer who places an order — dine-in or online — is automatically added to your database. Track their visits, spending, and loyalty points in one place, and use that data to run targeted campaigns.

Guest · Returning
RS
Rohan Shah
28 visits · since 2023
Loyalty
2,480 pts
Avg spend
₹1,820
Built-in CRM

Guest data that builds itself at every bill.

Unified customer profiles

Name, phone, email, date of birth, and anniversary — captured once and linked to every order across all your outlets.

Order history & spending

See every order a customer has placed, total spend, and number of visits. Available to your team at a glance.

Loyalty program

Configure an earn rate and redemption rules. Customers earn points on every order and redeem them at checkout — automatically.

Customer segments

Create rule-based segments: high spenders, lapsed guests, birthday this month, loyalty tier. Use segments to target campaigns.

Campaigns

Build a campaign, pick a segment, write a message, and send. Dispatch logs show who was sent what and when.

Automations

Trigger messages automatically — on a customer's birthday, after a long gap since their last visit, on reaching a loyalty tier, or after their first order.

See it on your actual menu.

30-minute live demo. We'll set it up with your outlets.